at cheeky lingerie we are offering easy returns, no questions ask. Returns must be authorised within 14 days after the day that your order is received using the Returns Request Option. Please note that we are unable to accept any returns of items that has been used or manufacturer tag has been removed. We will not accept return items that are stained as well. We reserve the right to refuse any unauthorised or any items that are returned in these restrict condition.
1. Log in to your account and select Returns Request;
2. Click on Orders;
3. Select the item(s) that you wish to return, the reason for return, required action and add any comments, then click Create;
5. Please DO NOT send anything back until you receive an email confirming that your return has been authorised, failure to do this may result in your returns being refused and sent back to sender;
6. Once authorised you will receive a returns number which must be clearly marked on the outer packaging of your return.
7. You should then send the item(s) back to us at the address provided by email when your return is authorised, by an appropriate shipping method and in suitable packaging. We will not be held responsible for any returned items lost or damaged during transit to us.